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Frequently Asked Questions
How do I download my purchased software?
After completing your purchase,you will receive an email with download links and license key. You can also access your downloads from your account dashboard.
What is the difference between trial and licensed version?
The trial version allows you to test the software with limited functionality (usually first 10-25 items). The licensed version provides full functionality with unlimited conversions and all features.
How long does it take to receive support?
We aim to respond to all support tickets within 24 hours. For urgent issues,please use our live chat feature for immediate assistance.
Can I get a refund if I'm not satisfied?
Yes,we offer a 30-day money-back guarantee. If you're not satisfied with the product,contact our support team within 30 days of purchase for a full refund.
Do your products work on all Windows versions?
Yes,our products are compatible with Windows 10,8,7,Vista,XP,and Windows Server editions. Check individual product pages for specific system requirements.
How do I activate my license key?
After installation,open the software and click on "Register" or "Activate" button. Enter your license key and email address to activate the full version.
Can I use the software on multiple computers?
License terms vary by product. Most licenses allow installation on one computer. For multiple installations,please contact our sales team for volume licensing options.